Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@nerdianic.com.

IIf your return is accepted, we’ll provide instructions via email on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at support@nerdianic.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

Items will only be replaced if they are defective or damaged. If you need to exchange it for the same item, send us an email with proof attached that includes the real picture of the item shipped with the QR code and the shipping label at contact support@nerdianic.com

We do not offer size exchanges or returns unless it is due to our error in providing the incorrect size items. For other reasons like printing problems, we will take care of them all for you. Please contact us first and we will guide you through the steps. Please do not send your purchase back to us unless we authorize you to do so.

Depending on where you live, the time it may take for your exchanged merchandise to reach you.

Cases of exchange or return:

Your item is eligible for return if at least one or more cases listed below happens:
+ The image on the printed page is hazy.
+ The package was sent in error and was not in accordance with the order.
+ Damaged as a result of delivery
+ In comparison to the order, the size, color, or style is incorrect.
+ Other mistakes made by us...

If the item is confirmed as defective, we will arrange a refund or exchange as soon as possible.

European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@nerdianic.com.