FAQs

MODIFY ORDER

Q1: How can I change the shipping address?
You can request a change to your shipping address within 48 hours of placing your order. Please email us at support@nerdianic.com for prompt assistance. After this timeframe, we recommend contacting the shipping carrier directly for further support.

Q2: How can I change my billing address?
Unfortunately, we cannot modify billing addresses as they are set by default. However, as long as your shipping address is correct, your order will be delivered without issue.

Q3: How can I cancel my order?
Order cancellations are only accepted within 12 hours of placing your order. For immediate support, please contact us at support@nerdianic.com.

SHIPPING & DELIVERY

Q1: How much does shipping cost?
Shipping costs vary based on destination (e.g., US, EU, etc.). You will see the exact cost at checkout before finalizing your order.

Q2: When will my order be processed and shipped?
All products are made-to-order, requiring time for production and packaging. For estimated delivery times, please refer to our Shipping Policy. Once shipped, you’ll receive a confirmation email with a tracking link.

Q3: My tracking number isn’t working — what should I do?
Tracking numbers become active after your package is handed to the carrier. Please allow 3–4 business days for the system to update. If the issue persists, email us at support@nerdianic.com.

Q4: My tracking shows issues (return to sender, no updates, etc.)
If you see errors like return to sender or no updates for an extended period, please reach out to us at support@nerdianic.com. We’ll respond within 24 hours.

Q5: My tracking says delivered, but I didn’t receive my package.
Sorry to hear that! Please check the following places:

  • Security camera footage

  • Mailbox, porch, garage

  • Any secure or weather-safe location around your home
    Sometimes, carriers mark a package as delivered up to 24 hours early. If you still haven’t received it after 2–3 business days, contact us at support@nerdianic.com with your correct shipping address for help.

Q6: I ordered multiple items but only received one.
Since our products are made-to-order and fulfilled from different facilities, items may ship separately. Don’t worry—they’re on their way!

RETURNS & REFUNDS

Q: I received the wrong/damaged/missing item. Can I return it?
Your satisfaction is our top priority, and we’re committed to solving any issues with your order.

We offer a 100% refund or a free replacement if you received the wrong size, a defective item, or your package was damaged in transit.

Just email us at support@nerdianic.com, and we’ll do our best to support you quickly!

PAYMENT

Q1: Why is there an additional fee on my payment?
Some banks may charge fees for international transactions. We use Paypal and other global processors, which might trigger these charges. Please contact your bank for more information or try an alternative payment method.

Q2: Will I be charged import duties or taxes?
We do not collect taxes on international orders. Any duties or VAT are the customer’s responsibility. For details, consult your local customs office.

Q3: Why was my card declined?
Card declines can happen for several reasons:

  • Card not activated or expired

  • Incorrect card details (e.g., CVV or expiry)

  • Over credit limit

  • Suspected fraud or unusual purchase behavior

  • Closed account or technical issue

Please check with your bank or try a different card. If the issue persists, you can pay via Paypal or email support@nerdianic.com for help.

Q4: Why did I get charged twice?
Check your email for multiple order confirmations. If you placed two orders by mistake, contact support@nerdianic.com immediately to cancel one.